Privacy Policy

Privacy Policy

Effective Date: February 12, 2026

North Bay Games and Hobbies (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy describes how 1001416710 Ontario LTD. collects, uses, and safeguards your information when you visit https://nbgamesandhobbies.ca/ (the “Site”).

1. Information We Collect

We collect information that helps us provide a personalized and efficient shopping experience:

• Account Information: When you create an account to view past purchases or track loyalty points, we collect your name, email address, and account credentials.
• Transaction Data: We collect details regarding the board games, TCGs, miniatures, and other hobby supplies you purchase to manage our inventory and your loyalty rewards.
• Contact Information: If you sign up for our newsletter or reach out via email, we collect your contact details to provide updates on events, promotions, and industry news.
• Technical Data: We utilize analytics tools to track visitor behavior, conversion paths, and site performance to optimize your user experience.

2. How We Use Your Information

We use the collected data for the following purposes:

• Order Fulfillment: To process and deliver your retail purchases and manage returns.
• Loyalty Program Management: To track your points and offer exclusive member benefits.
• Marketing and Communication: To send personalized recommendations, event notifications (such as tournament updates or painting workshops), and newsletters.
• Business Intelligence: To make data-informed decisions regarding stock, seasonality, and product line profitability.

3. Strict Opt-In Marketing Policy

We value your inbox and respect your privacy. Our policy regarding marketing communications is as follows:

• Default Status (Opt-Out): All customers are automatically opted-out of marketing materials by default. Creating an account or making a purchase does not automatically enroll you in our promotional mailing lists.
• Express Consent (Opt-In): You will only receive marketing materials, newsletters, or promotional updates if you explicitly select to receive them (e.g., checking an un-ticked box at checkout or signing up via a dedicated "Join Our Newsletter" form).
• Revoking Consent: You may withdraw your consent at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly at info@nbgamesandhobbies.ca.

4. Information Sharing and Disclosure

We do not sell your personal information. We only share data with trusted third-party service providers necessary for our operations, such as:

• Payment Processors: To facilitate secure online transactions.
• E-commerce and POS Platforms: To manage our online storefront and integrated inventory systems.
• Marketing Tools: To centralize customer communication and manage automated email campaigns.

5. Security of Your Data

We aim to comply with high standards of data protection, including GDPR-aligned privacy practices where applicable, to ensure your information is secure. We conduct due diligence when evaluating payment providers and website hosts to maintain a secure environment.

6. Your Rights and Choices

• Account Access: You may log in to your account at any time to view your purchase history and loyalty status.
• Opting Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our newsletters.
• Data Restrictions: Users are prohibited from uploading documents or images to the Site, which further protects the integrity of our digital environment.

7. Third-Party Links

Our Site may contain links to social media platforms (Facebook, Instagram, Discord) or community-related sites. We are not responsible for the privacy practices of these external platforms.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We encourage you to review this page periodically.

9. Contact Us

If you have questions about how we handle your data or wish to exercise your privacy rights, please contact us:

North Bay Games and Hobbies

Address: 179 Main Street W, North Bay, ON P1B 2T6

Email: info@nbgamesandhobbies.ca